Assessing Adoption of Online PAN Card Registration System (OPCRS): An Indian e-Government System Perspective

The purpose of this study is to explore factors influencing adoption of Online PAN (Permanent Account Number) Card Registration System (OPCRS) with point of view of potential adopters in context of India. The study aimed to develop the research model and validate the influence of self-efficacy and social influence on perceived usefulness and attitude, the effect of perceived usefulness, self-efficacy, and attitude on behavioral intentions. The proposed research model was empirically tested by collecting usable data from 377 potential adopters of the OPCRS system in context of India. The study analysed results using structural equation modeling (SEM) technique using AMOS 20.0 and found all seven hypotheses using five constructs as significant. Also, the goodness-of-fit indices for the proposed model exceeded their respective standard levels of acceptance establishing the relative adequacy of the model.